FAQ's

1. Where are Nguyen Dang Forwarding head office and branches located? Working hours?

NGUYEN DANG VIETNAM CO., LTD

  • Head office: room 401 at No 1 Lane 329 Cau Giay street, Cau Giay, Hanoi, Vietnam.
  • Branches: Hai Phong and Noi Bai, Da Nang, Ho Chi Minh City

Working time: From Monday to Friday weekly except holidays

  • Morning: 8:00 AM – 12:00 AM
  • Afternoon: 13:30 PM – 17:30 PM
2. What services does Nguyen Dang Forwarding provide?
  • International and domestic shipping services by sea for FCL and LCL goods with regular weekly schedule and available slots
  • International and domestic shipping services by air with high frequency of flight and various airline options
  • Customs clearance handled by good experienced documentation staffs, shortening customs clearance time
  • Inland haulage with powerful fleet, railways, barges, etc. depending on actual situation
  • Warehousing and distribution with greatest care ensuring ultimate safety.
  • Other services
3. Main route of Nguyen Dang Forwarding? Type of commodity?

With the joining of big forwarder networks such as WWPC, ALFA, GCA, 5STAR, … We have built up an agent network covering the world, ready to meet the needs of customers around the world.

Nguyen Dang Vietnam is capable of undertaking all legal goods:

Common goods

  • Vehicles
  • Specialized equipment and machinery
  • Electronic equipment and components
  • Iron, steel, and alloy structures
  • Agriculture, forestry and seafood
  • Fashion and textile products
  • Furniture

  Special product

  • OOG cargo
  • Project cargo
  • Dangerous goods
  • Pharmaceutical products and medical equipment
  • Perishable goods
  • Reefer products
  • Break-bulk
  • High value and vulnerable goods
  • Personal effects
  • Non-trade goods
4. Cooperation policies of Nguyen Dang?
  • LOYAL to terms & conditions in the signed basing on WIN-WIN SITUATION
  • FRIENDLY with customers and partners by listening to their needs, feedback, suggestions to improve quality of services
  • HONEST to build TRUST strengthening a long-term relationship
  • DYNAMIC to boost mutual benefits cooperation
5. Responsibility of Nguyen Dang?

Depending on the terms and conditions stated in the contract and agreement between the two parties, Nguyen Dang is obliged to comply with what has been signed.

6. What should I do when I have an inquiry for Nguyen Dang?
  1. What should I do when I have an inquiry for Nguyen Dang?

You can send your shipment details via followings

  • Fill out the available form on the website at HERE
  • Email to: Fernando@nguyendang.net.vn
  • Call: + 84-24 3748 0991
  • Chat with us at the official fanpage: https://bit.ly/2Jrp8xu
7. How can I monitor my shipment?

Each shipment will be handled by an expert. Our oversea team will update status to you daily.

8. Contacts for emergency situations?

Working hours:

  • The person responsible for the shipment
  • Contacts of Nguyen Dang head office

Out office hours:

  • The person responsible for the shipment
  • Mr. Fernando – General Director
9. Better call Nguyen Dang?
  • Abundant capital
  • Diversified, nationwide services
  • Full and high quality facilities
  • Highly experienced, knowledgeable in handling many different items
  • Supervise each shipment 24/7
  • Consulting on time and cost optimization
  • Maximum cargo safety
  • Update information continuously
  • The continuous improvement
  • 5 STAR customer/partner services
10. Can I get free advice?
  • Chatting interface at the website
  • Official Fan page of Nguyen Dang: https://bit.ly/2Jrp8xu
  • All Social Network channels of Nguyen Dang Vietnam.

Here your question will be answered by experts immediately.

11. Customs clearance and related documents?

Services we provide:

  • Customs declaration
  • All Certificate of Origin forms declaration
  • Chemical declaration
  • E – manifest declaration
  • Classification of medical equipment
  • Quality inspection of imported goods
  • Price consultation
  • Related licenses and documents
  • Etc.
12. Transit Time/ Delivery time?

Estimated Transit Time will be noted in our quotation with details and confirm again when you get booking from us.

Depending on the mode of transport you choose, the delivery time will vary. However, Nguyen Dang always offer the best solutions to save time, ensure safety goods

13. What is preferential rates policy of Nguyen Dang? Is there anything diferent between first-time customers and familiar customers?

Obviously, Nguyen Dang always provides and supports customers/partner with the best rates. The customer/partner division by level of loyalty to brand helps us in caring better. Based on that, values will be delivery in different forms depending on which level they belong to. Nguyen Dang built a comprehensive and pragmatic system that from reviews, analysis and classification, we know what you need and please you.

14. Sea cargo services?

In term forwarding, Nguyen Dang identifies shipping lines and NVOCCs as strategic partners. By contracts and agreements with MAERSK, EVERGREEN, APL, CMA-CGM, OOCL, ZIM, KLINE, PIL, WANHAI, YML, MSC ETC. we warrant time, cost saving, available booking slots, and correct schedule.

15. Air cargo services?

By building good and long-term relationships with many airlines such as MH (Malaysia Airlines), TK (Turkish airline), VN (Vietnam Airline), CX (Cathay Pacific Airline), SQ (Singapore Airline),etc., Nguyen
Dang bring a reliable air cargo service at most major airports in Vietnam such as HAN, SGN, DAD….

16. Inland haulage service?
  • Modern fleet with different loads
  • Optimized transport method basing on the nature of goods, time, terrain, packing specifications, and other requirements
  • Intelligent guidance system
  • Experienced drivers
  • Cargo safety and punctuality